Dreame Z30 Cordless Stick Vacuum – 310AW Suction, 90-Min Runtime, HEPA Filtration

Thank you for shopping with Vintross. We are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping policy below to learn how we process and deliver your orders.

Shipping Methods & Delivery Costs

Shipping Fees:

• Germany: €6.95 for orders under €50
  Free shipping on orders over €50

• USA: $6.95 for orders under $50
  Free shipping on orders over $50

• Europe: €6.95 for orders under €50
  Free shipping on orders over €50

• Rest of the World: $15.95 for orders under $50
  Free shipping on orders over $50

Estimated Delivery Times

• Germany (Standard Shipping): 2–4 business days (Monday – Friday)

• USA (Standard Shipping): 3–4 business days (Monday – Friday)

• Europe (Standard Shipping): 3–4 business days (Monday – Friday)

• Rest of the World (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and can vary due to customs clearance, local holidays, or weather conditions.

Order Processing

• Orders are typically processed and shipped within 1–3 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

Warehousing & Shipping Locations

To ensure faster and more efficient delivery, Vintross operates from two warehouses:

• For customers in Germany and other European countries:
  Orders ship from our German warehouse:
  Vintross
  Leifacker 2A
  44892 Bochum
  Germany
  Phone: +49 234 97616687

• For customers in the United States, Canada, and South America:
  Orders ship from our US warehouse:
  Vintross
  3415 11th Street
  San Pablo, CA 94806
  United States
  Phone: +1 707 849 5134

This regional warehousing helps us deliver your orders quickly and reliably.

Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information usually activates within 24 hours.
You can track your shipment through the link in your confirmation email or directly on the carrier’s website.

Delivery Delays & Exceptions

While we strive to meet delivery estimates, delays due to weather, customs, or carrier issues may happen. We appreciate your patience and understanding.

Questions & Support

For questions or assistance with shipping, please contact us:
Email: contact@vintross.de

Phone (DE): +49 234 97616687
Phone (US): +1 707 849 5134

Changes to This Policy

Vintross reserves the right to update this shipping policy at any time. Updates take effect immediately upon posting on our website.

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Thank you for choosing Vintross. We value your trust and look forward to serving you again.

Thank you for shopping with Vintross.
We are committed to ensuring your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully. For any questions or assistance, feel free to contact us at contact@vintross.de.

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Shipping & Warehousing Information

Vintross operates from two distribution warehouses to better serve our customers:

• For orders within Germany and other European countries:
  Orders are processed and shipped from our German warehouse:
  Vintross
  Leifacker 2A
  44892 Bochum, Germany
  Phone: +49 234 97616687

• For orders within the United States, Canada, and South America:
  Orders are processed and shipped from our United States warehouse:
  Vintross
  3415 11th Street
  San Pablo, CA 94806, United States
  Phone: +1 707 849 5134

This allows us to offer faster, more reliable shipping and returns service within each region.

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Returns

We offer a 60-day return period from the date you receive your item to request a return.

To be eligible:

• Items must be unused, in their original condition, with all tags attached, and in the original packaging.

• Proof of purchase is required.

To initiate a return, please contact us at contact@vintross.de. We will provide the appropriate return instructions and address based on your region. Items sent back without prior authorization will not be accepted.

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Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at contact@vintross.de. We will promptly assess the situation and arrange a suitable solution.

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Defective or Faulty Items After Use

If a product is defective or malfunctions within 14 days of delivery, you may return it at your expense. Upon receipt and inspection, we will issue a store credit for the full purchase amount, allowing you to reorder.

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Change of Mind

If you change your mind about a purchase, you have 14 days from delivery to return the item. It must be unused, unwashed, and in its original packaging.
To request a return, contact us at contact@vintross.de. We will provide the appropriate return address based on your location.

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Exchanges

You have 14 days from the date of delivery to request an exchange. Items must be unused, in original condition, and in their original packaging.
Return shipping for exchanges is at your expense. The fastest way to receive the desired item is to return the original and place a new order after the return is approved.

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Incorrect Product Received

If you receive the wrong item, please notify us within 14 days of delivery. Return the item at your own expense, and upon receipt, we will issue a full refund.

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Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom-made or personalized products

• Personal care items (e.g., grooming tools)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you’re unsure whether your item qualifies, contact us before proceeding.

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Refunds

Once your return is received and inspected, we will inform you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note your bank or credit card provider may require additional time to post the refund. If you have not received your refund after 15 business days from approval, please contact us at contact@vintross.de.

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Return Addresses

Please send returns to the warehouse corresponding to your region:

Germany & Europe:
Vintross
Leifacker 2A
44892 Bochum
Germany
Phone: +49 234 97616687

United States, Canada & South America:
Vintross
3415 11th Street
San Pablo, CA 94806
United States
Phone: +1 707 849 5134

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Thank you for choosing Vintross.
We value your trust and are here to deliver a smooth, dependable shopping experience. For any inquiries or support, contact us at contact@vintross.de.

At Vintross, your trust and security are our highest priorities. That’s why we’ve partnered with Shopify Payments, powered by Stripe, one of the world’s most secure and reliable payment processors. From checkout to delivery, we’ve built multiple layers of protection to ensure your experience is safe, simple, and secure.

Secure Payments You Can Trust
Every transaction made on www.vintross.de is handled via Shopify Payments, using advanced encryption technology to safeguard your data. Your credit card details and personal information are never stored on our servers and remain fully encrypted between your browser and our payment gateway.

We do not collect, access, or store your banking information. Payments are processed only through trusted, PCI-compliant platforms like Shopify and Stripe, ensuring top-tier protection at every step.

Accepted Payment Methods
We support a wide range of secure payment options to give you flexibility and control:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Discover

• Diners Club

• Venmo

• Shop Pay

Choose what works best for you and check out with confidence.

Shop Now, Pay Later with Shop Pay
Take advantage of flexible payment options with Shop Pay:

• Split your total into 4 interest-free payments every 2 weeks

• Or choose monthly installments for up to 12 months

Why Shop Pay?

• No hidden fees—ever

• Applying won’t affect your credit score

• Shopify plants trees with every Shop Pay order

• Track your packages easily with the Shop app

• Spend up to $17,500 with flexible limits

Buyer Protection – Shop with Confidence
When you shop with Vintross, you're covered:

• Didn’t receive your item? You’re eligible for a full refund.

• Received a damaged or incorrect item? Our buyer protection policy ensures you're taken care of.

• We only work with trusted couriers and secure payment platforms to make sure your order arrives safely and as described.

If anything goes wrong, just reach out—we’re here to make it right.

Need Help with a Payment?
If you have any questions or concerns about your payment, don’t hesitate to contact us:

• Email: contact@vintross.de

• Phone (USA): +1 707 849 5134

• Phone (Germany): +49 234 976 16687

Our Commitment to You
At Vintross, we are fully committed to offering a secure, reliable, and satisfying shopping experience. If anything goes wrong—whether it’s a payment issue, a shipping delay, or a product concern—our support team is here to resolve it quickly, transparently, and fairly.

We are proud to work with trusted partners like Shopify and Stripe to protect your transactions. Your peace of mind is what drives us, and we’ll always go the extra mile to earn your trust.

Thank you for shopping with Vintross. Your security is our promise.