Shipping policy

Thank you for shopping with Vintross. We are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping policy below to learn how we process and deliver your orders.

Shipping Methods & Delivery Costs

Shipping Fees:

• Germany: €6.95 for orders under €50
  Free shipping on orders over €50

• USA: $6.95 for orders under $50
  Free shipping on orders over $50

• Europe: €6.95 for orders under €50
  Free shipping on orders over €50

• Rest of the World: $15.95 for orders under $50
  Free shipping on orders over $50

Estimated Delivery Times

• Germany (Standard Shipping): 2–4 business days (Monday – Friday)

• USA (Standard Shipping): 3–4 business days (Monday – Friday)

• Europe (Standard Shipping): 3–4 business days (Monday – Friday)

• Rest of the World (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and can vary due to customs clearance, local holidays, or weather conditions.

Order Processing

• Orders are typically processed and shipped within 1–3 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

Warehousing & Shipping Locations

To ensure faster and more efficient delivery, Vintross operates from two warehouses:

• For customers in Germany and other European countries:
  Orders ship from our German warehouse:
  Vintross
  Leifacker 2A
  44892 Bochum
  Germany
  Phone: +49 234 97616687

• For customers in the United States, Canada, and South America:
  Orders ship from our US warehouse:
  Vintross
  3415 11th Street
  San Pablo, CA 94806
  United States
  Phone: +1 707 849 5134

This regional warehousing helps us deliver your orders quickly and reliably.

Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information usually activates within 24 hours.
You can track your shipment through the link in your confirmation email or directly on the carrier’s website.

Delivery Delays & Exceptions

While we strive to meet delivery estimates, delays due to weather, customs, or carrier issues may happen. We appreciate your patience and understanding.

Questions & Support

For questions or assistance with shipping, please contact us:
Email: contact@vintross.de

Phone (DE): +49 234 97616687
Phone (US): +1 707 849 5134

Changes to This Policy

Vintross reserves the right to update this shipping policy at any time. Updates take effect immediately upon posting on our website.

Thank you for choosing Vintross. We value your trust and look forward to serving you again.